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PRIVACY POLICY

JEPetz has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage our users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

The privacy and personal information of all visitors to our website are of utmost importance to us. We are committed to not disclose any personal information to third parties or organizations for commercial purposes, or any other purpose undisclosed within this policy.

Notice of Disclosure of Information Gathered and Disclosed

This policy explains to you as to what information we gather from you through the use of our website, and how the information will be used.

While browsing our website or making a purchase, a customer may be required to provide confidential information about themselves; including but not limited to their name, residential address, contact number(s) and e-mail address. This information may be used by us to keep our customers up-to-date regarding the latest products and services available on our webstore, news and information pertaining to the business, and order statuses/updates.

Our website does collect certain information pertaining to users’ browsing data and shopping patterns; for example, we occasionally compile statistics that reflect the number and frequency of visitors to our web store, and the individual pages that are of interest to them. All statistics gathered and monitored are used mostly for the purpose of improving our website, and in helping us provide customers with better experiences on JEPetz.sg. They may be released or shared with third parties, potential advertisers and business partners etc. in the event they are requested for, but do not and cannot be used to collect vital personal information about you. Unless you choose to opt out, we may, from time to time, use information such as your email address and/or contact number to contact you directly regarding urgent news, updates, promotions, products or information that we think may be of interest to you.

A customer to JEPetz may choose to opt out of providing personal information to us by sending us an email and specifying the interest to withdraw personal information, in part or in whole. Please do so, bearing in mind that such an action may hinder or cripple your shopping experience with us significantly. You may, at any time:

  • Request to know what information we have about you
  • Request to amend any information we have about you
  • Request for us to delete any information we have about you
  • Request for assistance and help regarding the our use of your personal information

JEPetz reserves the right to disclose information regarding customers and visitors to our website to the relevant legal authorities if we believe that disclosure is necessary to protect the rights of others and prevent them from getting harmed in any way.

Information on JEPetz.sg

Personal information about yourself is requested when you do the following on JEPetz.sg:

  • Create an account
  • Place an order
  • Participate in giveaways, contests, etc
  • Provide feedback on our services
  • Sign up for a VIP membership account
  • Sign on to any part of our website which requests your login username or password prior to gaining access to other parts of the site, information, materials or services

When you place an order with us, we request information such as:

  • Your name
  • Your contact number
  • Your residential and billing address
  • Your company

This information is used for billing and delivery facilitation purposes. JEPetz.sg does not have access to your financial information. Payment for orders are only authorized via direct bank transfer and Paypal. When you select to pay for your items with your bank of choice, or Paypal as a medium, you are directed away from the JEPetz web store and enter a secure page through the respective websites which log your credit card information and processes the payment process on our behalf. JEPetz cannot be held responsible for failure to protect your financial information outside of the JEPetz web store.

Trademarks and Copyrights

All material appearing on this website, inclusive of text, images, website design and logos are property of the owners of JEPetz. No whole or part of any content appearing here may be reused, distributed or modified in any form without prior permission from the owners. Under the law, it is a chargeable offence if anyone is found to have used JEPetz’s materials without prior permission. We will do our best to credit any materials or information taken from the internet to their respective owners. Should any material be found to be uncredited, please contact us at sales@JEPetz.sg for us to rectify the issue.

Public User Submissions

JEPetz reserves the right to remove any material without your notice if JEPetz is aware that you bear the intention of:

  1. Publishing, posting, distributing any defamatory, indecent or unlawful materials and/or containing marketing or promotional material and/or information which is intended to solicit business to other third parties
  2. Uploading of files that contain virus, worms, key-loggers or any similar software/programs that may damage or harm JEPetz and its users.

Any non-personal information that is sent on a non-confidential basis are free to be use, reproduce, edit or duplicate by JEPetz for areas of business development or marketing.

Disputes and Accidental Misrepresentations

In the event of disputes between customers and JEPetz with regards to pricing, products, or any matter unstated here, management reserves the right to solve the matter at its own discretion. JEPetz reserves the right to amend, refuse, or cancel at any time, terms, conditions, promotions, notices and orders in such events, or if for some reason are unable to fulfill them (etc. product on promotion is out of stock).

In the event that payment has been made, management will either process a refund or contact the affected party to work out an amiable solution.

If payment has not been made for the order, the order has rightfully not been placed, processed or fulfilled in any manner. This is in strict accordance with our Order and Delivery Policy. As such, JEPetz reserves the right to nullify the dispute.

Other Conditions

JEPetz.sg reserves the right to amend its site, products, prices, terms and conditions as and when it deems fit. It cannot be held liable for any harm, damage, injury or expense which may result from access to this website, information on it, products purchased on it, etc.
By browsing this website, you agree to comply with and be bound by all the terms and conditions of use together with our terms and conditions. JEPetz reserves the right to change or discontinue features or parts of its website without notice at any time. JEPetz will try to the best of our ability to publish only accurate material and/or information on this website. Should any material and/or information be found to be inaccurate, be ensured that none of it was done to deceive, lie, or cheat, and will gladly be rectified. In the event of such an occurrence please contact us such that we may make amendments to the matter at hand. You agree not to compromise the security of the JEPetz web store or attempt to gain access to secured and protected areas, or sensitive information. You agree to be fully responsible for any claim, liability, expenses, losses, costs including legal fees incurred by us arising from the infringement of the terms and conditions written in the agreement.

Food Repackaging

We do not repack dry food due to hygiene reasons as the condition of repacked dry food might be altered.

Mode of Payment

Bank Transfer or Paypal

Operating Hours

Ordering Process

2 to 3 working days once payment is received

Delivery Options

  • Paid Delivery to doorstep
  • Self Collection at our convenience
  • Postage (normal / registered / singpost smartpac)
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