STANDARD FAQ QUESTION
JEPetz currently only accepts payment via Direct Bank Transfer or Paypal for clear tracking and recording purposes. To avoid unnecessary misunderstanding that may occur we favour cash free transaction. We thank you in advance for your kind understanding.
Weekdays 9am to 6pm
Closed on Saturdays, Sundays and Public Holidays
Orders will be processed upon confirmation of payment. Purchased products will be delivered or mailed out within 1-3 working days.
Please note the places listed below are not eligible for free delivery
Deliveries to these areas will incur an additional $10 surcharge on top of the payable order amount. For example, if order amount falls below $70, delivery charge and additional surcharge will be applicable, totalling up to $20. For order amount exceeding $70, the delivery charge will be waived and only additional surcharge of $10 will still be applicable.
Deliveries will take place on weekdays, between 2pm to 10pm. For special arrangements such as requesting for delivered parcels to be left in HDB electrical risers, JEPetz will not be held liable for lost of parcels. These arrangements will be made at customer’s own risk
Large bag of kibbles are available for sale however at JEPetz we do not repack kibbles due to several reasons